Returns & Exchange
Returns & Exchange Policy
We want you to love your Seaav pieces! If something isn't quite right, we're here to make returns and exchanges as easy as possible.
Returns & Exchanges FAQ
What is your return policy?
We accept returns within 30 days of purchase for a refund to your original payment method.
To qualify for a return, items must be:
- Unworn, unwashed, and in their original condition
- Returned with all original tags attached
- Free from damage, stains, or signs of wear
A $7 return shipping label fee will be deducted from your refund. This fee is waived for defective or incorrect items.
How do I start a return?
It's easy! All returns and exchanges are processed through our online Returns Center.
- Visit our Returns Center, powered by Re:do.
- Enter the email address or order number associated with your purchase.
- Select the order and item(s) you'd like to return or exchange.
- Follow the instructions to submit your request.
- Once approved, you'll receive return shipping instructions and a shipping label.
Can I exchange an item?
Absolutely! We offer FREE exchanges within 30 days of purchase.
Need a different size? Simply visit our Returns Center and follow the exchange instructions.
All exchanged items must be unworn, unwashed, and have their original tags attached. Exchanges are subject to product availability.
What are my refund options?
Eligible returns will be refunded to your original payment method, minus the $7 return shipping label fee.
If you prefer, you may also request store credit toward a future Seaav purchase.
Are there any return fees?
- Returns: A flat $7 return shipping label fee is deducted from your refund.
- Exchanges: FREE within 30 days.
- Defective or incorrect items: FREE returns or exchanges, with no return shipping fee.
What if my item arrives damaged or incorrect?
We're so sorry! If you receive a defective, damaged, or incorrect item, please contact us at returns@seaav.com with your order number and photos of the issue.
Our team will help make it right at no additional shipping cost to you.
What is your pop-up and event return policy?
We love connecting with our community in person!
All purchases made at Seaav pop-ups, markets, and in-person events are final sale and not eligible for refunds.
However, we offer:
- Exchanges within 14 days of purchase, subject to availability.
- Store credit within 14 days of purchase for eligible items.
- Assistance with defective or incorrect items at no additional cost.
Items must be unworn, unwashed, and have their original tags attached to qualify for an exchange or store credit.
How do I ship my return?
All online returns are processed through our Returns Center, powered by Re:do.
Once your return is approved, you'll receive instructions on how to package and ship your item back to us.
When will I receive my refund?
Once your return arrives and is inspected, we'll process your approved refund to your original payment method.
Please allow additional time for your bank or payment provider to post the refund to your account.
Still have questions?
We're always happy to help! Reach out to our team at returns@seaav.com with your order number and any questions about your return or exchange.
Thank you for being part of the Seaav community. 💙
